Deliveries

Delivery will only be made to the registered card holder address/ verified address. If anything other than this is required, please contact our Client Focus Team to discuss your requirements.

*Mobility Scooters/ Riser Recliner Chairs/ Adjustable Sleep-systems beds

All of the above products are delivered, installed and demonstrated by our specialist delivery team. Our delivery specialists will remove all packaging and clear this away with them. If a trade in or old product needs disposing of, please discuss this with us prior to delivery.

*Mobility Scooters – Please expect contact from our Client Focus Team prior to delivery to cover some basic information. A full demonstration will take place with the end user. This will include a test drive, explanation of all controls, legal requirements (maximum speeds on pavements, safe usage, registration of scooter if required), charging procedures and suitable storage options. Please be aware that if our delivery team think a mobility scooter is not suitable, whether for safety reasons, or because the user cannot use it independently, this will be pointed out and discussed. If a solution cannot be found, the delivery will not take place – we reserve the right to charge for any incurred costs if incorrect information has been provided.


All of the products mentioned above are covered by an in-home warranty, ie. we will come to you if on the rare occasion the need arises, our is NOT a return to base warranty as with a number of other companies.


All other products

Unless otherwise specified, or requested by you, goods will be delivered by a format of signed for delivery. Some basic unpacking and assembly maybe needed for some products. Please ask if you are unsure.

If a specialist or technician delivery is required, please discuss this with our team prior to ordering.

Where external couriers are used as part of the conditions of sale, customers are required to inspect all goods on receipt and are to annotate the courier's documentation with detail of damage to either the packaging or the goods themselves. In all cases damage to the goods is to be reported to Kudos within 24 hours on receipt of goods.